Frequently Asked Questions

What payment methods do you accept?

We accept credit and debit cards, as well as other forms of payment specified on our website.
What is your shipping policy?

We offer free standard shipping on orders over a certain amount, as specified on our website. Standard shipping usually takes 5-7 business days to arrive, but we cannot guarantee delivery dates. We also offer expedited shipping options for an additional fee, as specified on our website. Orders are typically shipped within 1-2 business days of purchase. You will receive a tracking number via email once your order has shipped.
What is your return policy?

We accept returns and exchanges within 30 days of purchase, provided the item is in its original condition with tags attached. Sale items are final and cannot be returned or exchanged. To initiate a return or exchange, please contact us at info@playground.ca with your order number and reason for return or exchange. We will provide you with a prepaid shipping label to return the item(s) to us. Once we receive the item(s) and confirm that they are in their original condition, we will issue a refund or exchange the item(s) for you.
What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us within 7 days of receiving the item to request a replacement or refund.